Introducing

parcel

Concierge

WHAT IS PARCEL CONCIERGE?

Chatswood Chase Sydney is offering you an easy way to collect all of your purchases (online, phone orders, email orders) from the convenience of your car. It can be used for collecting products from participating speciality stores such as fashion goods and household items.

There is one centralised collection point at Valet. This is located on level B1 of the Car Park, accessible off Victoria Ave. Simply follow the signage within the car park to Valet. You can access this specialised service Monday to Sunday, 10am - 5pm.

HOW DOES PARCEL CONCIERGE WORK?

STEP 1

Place an order with any of the participating stores (more coming soon) listed below; online, by phone or e-mail. Select or mention that you would like to use Parcel Concierge as the option for collection.

STEP 2

Provide or select your preferred parcel pick-up date and time with the store. 7 days a week, 10am - 5pm.

STEP 3

You will be contacted via email or SMS with confirmation that your order is ready for collection.

STEP 4

Arrive at your confirmed time and wait in the Parcel Concierge bay at Valet Parking. Your order will be delivered to you on presentation of your confirmation email and ID verification.

STEP 5

Drive away and enjoy your purchase.

PARTICIPATING RETAILERS

More stores coming soon