WE'RE OPEN FOR YOU

COVID-19 Related Measures

Wearing of Masks

In line with the latest NSW Government directions customers are encouraged to wear a mask in our centre while maintaining a healthy distance from others.

Security and Physical Distancing Officers

Security officers in high visibility vests are monitoring our centre to enforce physical distancing requirements as appropriate and are working together with local police.

Capacity Limits and Industry-Leading Heat-Mapping Technology

Maximum capacity limits are in place within the centre and within stores. Centre capacity and crowd density is actively monitored by heat mapping technology.

Increased Hand Sanitisation and Cleaning

Increased sanitisation and cleaning of all customer touch points and high traffic areas.

Hand Sanitiser At Entry Points

Please use the hand santiser located at each entrance and use hand sanitser when requested upon entering a store.

Physical Distancing Signage

Door, window, and floor signage are in place to assist with physical distancing measures. Please adhere to directions and guidance provided.

POPULAR ARRIVAL TIMES

Loading latest traffic...
This graph uses real-time data to show visitation numbers, updated every fifteen minutes and forecast for the day and week ahead.
You can filter by date to help you plan when to shop before you leave home.

Help Keep Our Community Safe

Safety remains our top priority and we’ve been working hard, alongside our retailers, to ensure our centre has a thorough COVID Safe Plan in place utilising new technologies.

With our ongoing focus on health and safety, we have a range of protective measures in place to encourage everyone to follow distancing guidelines and health and hygiene measures in our centre, including physical and digital signage, loudspeaker announcements and line markings throughout our centre

Current Update: 23 December 2021

In line with updated restrictions announced by the NSW Government on the 23rd of December, it is compulsory for people over 12 years in NSW to wear a mask in all indoor settings from midnight 23rd December (excluding your home).

Density limits have also been introduced for indoor hospitality venues. From December 27 to January 27, the state will reintroduce the one person per 2 square metre rule.

From December 27, it is once again a requirement for all venues to provide QR Codes and for customers to use QR Codes whenever they visit a venue.

While our centre remains open and following guidance from NSW Government to deliver COVIDSafe operations, we still need your help! Please help us keep yourself and the community safe by:

  • wearing a facemask,
  • checking in via QR code,
  • keeping a healthy distance from each other

If you have any COVID-19 symptoms, however mild, please do not enter the centre, and get tested immediately and isolate until you return a negative result.

The safety and well-being of our customers, retailers, team and community continues to be our top priority. We’re taking extra precautions to ensure our centre is clean and hygienic every time you visit, including more frequent cleaning, monitoring of face mask-wearing, encouraging healthy physical distancing, and good hygiene.

We know the situation will continue to evolve and we can assure you we’re staying up to date with the latest government advice and are working hard to adapt and keep our customers, retailers, team and community informed.

For the latest health advice, and to stay informed, we recommend visiting https://www.health.nsw.gov.au/

Update: 15 December 2021

In line with the latest NSW Government directions, from Wednesday 15th December, customers are no longer required to wear a mask in our centre while maintaining a healthy distance from others.

As ever, the safety and well-being of our customers, retailers, team and community continues to be our top priority. We will continue to take extra precautions to ensure our centre is clean and hygienic every time you visit, including:

  • Increased sanitisation and cleaning of customer touch points and high traffic areas
  • Reminding visitors to keep a healthy distance apart with physical and digital signage, and PA announcements
  • Traffic and density management in our carparks and our malls using innovative heat mapping technology

We all have a part to play, and you can make a big difference in helping us maintain a COVIDSafe environment everybody can enjoy by:

  • Planning your shopping trip and using the closest entry to the store you are visiting
  • Keeping a healthy distance from other customers and team members
  • Carrying a mask and wearing it if you cannot maintain a healthy distance from others
  • Maintaining good hygiene including washing your hands or using the hand sanitiser provided

We will continue to stay up to date with the latest government advice and work hard to adapt and keep our customers, retailers, team and community informed.

For the latest health advice, and to stay informed, we recommend visiting Health NSW.

And remember, if you feel unwell, please stay home.

Update: 8 October 2021

We can’t wait to welcome you back safely with your favourite stores, hairdressing and beauty services, cafes and restaurants reopening their doors from Monday 11 October.

As per NSW Health direction, customers are required to be fully vaccinated to shop at our full range of retailers, cafes, and restaurants.

Shopping may look a little different as we’ve implemented additional measures including increased cleaning and sanitisation. We want to help you, so before you visit please check out our tips and tricks below on how to plan your trip:

Across our centre we have a number of initiatives in place including:

• Hand sanitiser at all entrances

• Increased sanitisation and cleaning of all customer touch points and high traffic areas

• Reminding customers to keep a safe distance apart with physical and digital signage and PA announcements

• Floor decals and physical distancing reference points in key areas

• Traffic and density management in our carparks and our malls using innovative heat mapping technology

When you visit us please ensure you:

• Plan your shopping trip and use the closest entry to the store you are visiting

• Check in via the Service NSW COVID Safe QR code supplied on all entries

• Shop early and check our website for updates

• Keep a healthy distance from other customers and team members

• Ensure you wear a well fitted face mask

• Maintain good hygiene including washing your hands or using the hand sanitiser provided

• Limit the number of people you shop with

And remember, to respect others and if you feel unwell, please stay home.

We will continue to monitor and act upon the advice of The NSW Government and you can stay up to date by visiting: health.nsw.gov.au.

Thank you for your continued support and co-operation.

FREQUENTLY ASKED QUESTIONS

WHAT ARE YOU DOING TO KEEP CENTRES CLEAN AND HYGIENIC?

As ever, the safety and well-being of our customers, retailers, team and community continues to be our top priority. We will continue to take extra precautions to ensure our centre is clean and hygienic every time you visit, including:

·         Increased sanitisation and cleaning of customer touch points and high traffic areas

·         Reminding visitors to keep a healthy distance apart with physical and digital signage, and PA announcements

·         Traffic and density management in our carparks and our malls using innovative heat mapping technology

WHAT SPECIFIC HYGIENE PRACTICES ARE IN PLACE?

In addition to our standard practices, we’ve introduced the following precautionary measures to ensure you can visit us with confidence:

  • Increased cleaning schedules of high traffic areas, high contact surface points, including amenities, play areas, parents’ rooms, handles and rails
  • The introduction of hand sanitisers in convenient locations including entrances and exits
  • We’re following NSW government advice monitoring social distancing of 1 person per 2sqm, so please keep a healthy distance from one another while you’re visiting our centre. Please follow window signage and floor decals around the centre including ones provided to retailers to assist with communicating distancing measures
  • We’re actively communicating and promoting the practice of good hygiene
  • We’ve deferred all centre events and activities for now

We are taking additional precautionary measures and continuing to monitor government advice and announcements.

  • Where available, use our traffic counters and/or digital heat mapping to identify busy zones to help us to actively manage these areas before reaching customer density thresholds
  • Automated alerts on occupancy, to actively monitor how many customers are in the centre at any time
  • Additional team members in-centre during peak periods, offering sanitiser and reminding customers of distancing guidelines
  • Automated, regular public announcements centre-wide, communicating distancing expectations
  • Security officers, in high visibility vests, are monitoring our centres, together with supporting local police to enforce social distancing requirements as appropriate
  • Zero tolerance on anti-social or disrespectful behaviour

These are preventative measures that each of us can take to help keep our community safe.

HOW ARE YOU ENCOURAGING CUSTOMERS TO PRACTICE HEALTHY PHYSICAL DISTANCING DURING THEIR VISIT?

We all have a part to play, and you can make a big difference in helping us maintain a COVIDSafe environment everybody can enjoy by:

·         Planning your shopping trip and using the closest entry to the store you are visiting

·         Keeping a healthy distance from other customers and team members

·         Carrying you mask and wearing it if you cannot maintain a healthy distance from others

·         Maintaining good hygiene including washing your hands or using the hand sanitiser provided

HOW ARE YOU ENFORCING SOCIAL DISTANCING REQUIREMENTS?

We want you to know our team is always working to ensure the safety and wellbeing of our customers, retailers, team and the broader community, especially during these challenging times.

We have several measures in place to remind people to keep a safe distance from others, including

  • Signage in-centre and for retailers’ use
  • Security officers, in high visibility vests, are monitoring our centres, together with supporting local police to enforce social distancing requirements as appropriate
  • Zero tolerance on anti-social or disrespectful behaviour

We know everyone has a responsibility to help slow the spread of Coronavirus and we ask our community to do the right thing and use a commonsense approach.

HOW DO I STAY UP TO DATE WITH CENTRE INFORMATION?

We will continue to stay up to date with the latest government advice and work hard to adapt and keep our customers, retailers, team and community informed.

For the latest health advice, and to stay informed, we recommend visiting Health NSW.

And remember, if you feel unwell, please stay home.

DOES YOUR AIR CONDITIONING SPREAD THE VIRUS?

We understand continuing community concerns about the spread of Coronavirus and are conscious of the spread of rumours and misinformation which is not helpful during these times of uncertainty.

The Federal Health Department has outlined how Coronavirus can spread, which does not include by air conditioning, that information is available here: https://www.health.gov.au/sites/default/files/documents/2020/03/coronavirus-covid-19-what-you-need-to-know_4.pdf

HOW DO I KNOW IF A STORE IS OPEN?

For store openings, you can search for retailers by name or category here for further details.

Opening Hours
Monday
9:30am - 5:30pm
Tuesday
9:30am - 5:30pm
Wednesday
9:30am - 5:30pm
Thursday
9:30am - 9:00pm
Friday
9:30am - 5:30pm
Saturday
9:00am - 5:00pm
Sunday
10:00am - 5:00pm
Become a Chase Insider
Stay Connected