YOUR SAFETY IS OUR PRIORITY

Help Keep Our Community Safe

In line with the latest NSW Government directions, from 12.01am Monday 10 May, customers are no longer required to wear a mask in our centre while maintaining a healthy distance from others.

However, some restrictions remain with customer-facing staff still required to wear face masks and drinking while standing up also still prohibited.

The current restrictions will remain in place until 12.01 Monday 17 May or until further notice.

We all have a part to play, and you can make a big difference in helping us maintain a COVIDSafe environment everybody can enjoy by:

·         Planning your shopping trip and using the closest entry to the store you are visiting

·         Keeping a healthy distance from other customers and team members

·         Carrying you mask and wearing it if you cannot maintain a healthy distance from others

·         Maintaining good hygiene including washing your hands or using the hand sanitiser provided

We will continue to stay up to date with the latest government advice and work hard to adapt and keep our customers, retailers, team and community informed.

For the latest health advice, and to stay informed, we recommend visiting Health NSW.

And remember, if you feel unwell, please stay home.

POPULAR ARRIVAL TIMES

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This graph uses real-time data to show visitation numbers, updated every fifteen minutes and forecast for the day and week ahead.
You can filter by date to help you plan when to shop before you leave home.

Wearing of Masks

In line with the latest NSW Government directions, from 12.01am Monday 10 May, customers are no longer required to wear a mask in our centre while maintaining a healthy distance from others. However, some restrictions remain with customer-facing staff still required to wear face masks and drinking while standing up also still prohibited. The current restrictions will remain in place until 12.01 Monday 17 May or until further notice.

Security and Physical Distancing Officers

Security officers in high visibility vests are monitoring our centre to enforce physical distancing requirements as appropriate and are working together with local police.

Capacity Limits & Industry-Leading Heat-Mapping Technology

Maximum capacity limits are in place within the centre and within stores. Centre capacity and crowd density is actively monitored by heat mapping technology.

Increased Hand Sanitisation & Cleaning

Increased sanitisation and cleaning of all customer touch points and high traffic areas.

Hand Sanitiser At Entry Points

Please use the hand santiser located at each entrance and use hand sanitser when requested upon entering a store.

Physical Distancing Signage

Door, window, and floor signage are in place to assist with physical distancing measures. Please adhere to directions and guidance provided.

FREQUENTLY ASKED QUESTIONS

WHAT ARE YOU DOING TO KEEP CENTRES CLEAN AND HYGIENIC?

As ever, the safety and well-being of our customers, retailers, team and community continues to be our top priority. We will continue to take extra precautions to ensure our centre is clean and hygienic every time you visit, including:

·         Increased sanitisation and cleaning of customer touch points and high traffic areas

·         Reminding visitors to keep a healthy distance apart with physical and digital signage, and PA announcements

·         Traffic and density management in our carparks and our malls using innovative heat mapping technology

WHAT SPECIFIC HYGIENE PRACTICES ARE IN PLACE?

In addition to our standard practices, we’ve introduced the following precautionary measures to ensure you can visit us with confidence:

  • Increased cleaning schedules of high traffic areas, high contact surface points, including amenities, play areas, parents’ rooms, handles and rails
  • The introduction of hand sanitisers in convenient locations including entrances and exits
  • We’re following NSW government advice monitoring social distancing of 1 person per 2sqm, so please keep a healthy distance from one another while you’re visiting our centre. Please follow window signage and floor decals around the centre including ones provided to retailers to assist with communicating distancing measures
  • We’re actively communicating and promoting the practice of good hygiene
  • We’ve deferred all centre events and activities for now

We are taking additional precautionary measures and continuing to monitor government advice and announcements.

  • Where available, use our traffic counters and/or digital heat mapping to identify busy zones to help us to actively manage these areas before reaching customer density thresholds
  • Automated alerts on occupancy, to actively monitor how many customers are in the centre at any time
  • Additional team members in-centre during peak periods, offering sanitiser and reminding customers of distancing guidelines
  • Automated, regular public announcements centre-wide, communicating distancing expectations
  • Security officers, in high visibility vests, are monitoring our centres, together with supporting local police to enforce social distancing requirements as appropriate
  • Zero tolerance on anti-social or disrespectful behaviour

These are preventative measures that each of us can take to help keep our community safe.

HOW ARE YOU ENCOURAGING CUSTOMERS TO PRACTICE HEALTHY PHYSICAL DISTANCING DURING THEIR VISIT?

We all have a part to play, and you can make a big difference in helping us maintain a COVIDSafe environment everybody can enjoy by:

·         Planning your shopping trip and using the closest entry to the store you are visiting

·         Keeping a healthy distance from other customers and team members

·         Carrying you mask and wearing it if you cannot maintain a healthy distance from others

·         Maintaining good hygiene including washing your hands or using the hand sanitiser provided

HOW ARE YOU ENFORCING SOCIAL DISTANCING REQUIREMENTS?

We want you to know our team is always working to ensure the safety and wellbeing of our customers, retailers, team and the broader community, especially during these challenging times.

We have several measures in place to remind people to keep a safe distance from others, including

  • Signage in-centre and for retailers’ use
  • Security officers, in high visibility vests, are monitoring our centres, together with supporting local police to enforce social distancing requirements as appropriate
  • Zero tolerance on anti-social or disrespectful behaviour

We know everyone has a responsibility to help slow the spread of Coronavirus and we ask our community to do the right thing and use a commonsense approach.

DO I NEED A FACE MASK WHEN I VISIT?

In line with the latest NSW Government directions, from 12.01am Monday 10 May, customers are no longer required to wear a mask in our centre while maintaining a healthy distance from others.

However, some restrictions remain with customer-facing staff still required to wear face masks and drinking while standing up also still prohibited.

The current restrictions will remain in place until 12.01 Monday 17 May or until further notice.

HOW DO I STAY UP TO DATE WITH CENTRE INFORMATION?

We will continue to stay up to date with the latest government advice and work hard to adapt and keep our customers, retailers, team and community informed.

For the latest health advice, and to stay informed, we recommend visiting Health NSW.

And remember, if you feel unwell, please stay home.

DOES YOUR AIR CONDITIONING SPREAD THE VIRUS?

We understand continuing community concerns about the spread of Coronavirus and are conscious of the spread of rumours and misinformation which is not helpful during these times of uncertainty.

The Federal Health Department has outlined how Coronavirus can spread, which does not include by air conditioning, that information is available here: https://www.health.gov.au/sites/default/files/documents/2020/03/coronavirus-covid-19-what-you-need-to-know_4.pdf

HOW DO I KNOW IF A STORE IS OPEN?

For store openings, you can search for retailers by name or category here for further details.

Opening Hours
Monday
10:00am - 5:00pm
Tuesday
9:30am - 5:30pm
Wednesday
9:30am - 5:30pm
Thursday
9:30am - 9:00pm
Friday
9:30am - 5:30pm
Saturday
9:00am - 5:00pm
Sunday
10:00am - 5:00pm
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