The Chatswood Chase Customer Service professionals are more than happy to assist in all aspects of your visit to the centre.

The Concierge Desk is located on Level One. Services include:

Centre Directory

The Centre Directories provide a complete floor plan and key centre information. Copies are available at Concierge.

Click here to view the Chatswood Chase Sydney centre directory online.

Disabled Access

Chatswood Chase Shopping Centre is fully accessible by wheelchair. There is a lift servicing all levels, and also lift access to Victoria Avenue and Ground Level. Here at Chatswood Chase, we strive to make the shopping experience as comfortable and enjoyable as possible for all of our customers. You can hire wheelchairs and motorised scooters from the Valet Office free of charge, with approved identification.

Lost and Found

A record of lost and found items is maintained at the Concierge Desk.

Parents’ Room

Parents’ Rooms, available near the carpark entrance on the Ground and Upper Levels. The rooms are well equipped with baby change areas, private feeding rooms, microwave ovens and toilets for your convenience. Strollers are also available for hire from the Valet Office.

Play Pod

Our interactive and fun Play Pod on Level Two, will let our mini VIP's have some play time, while you take a break.

Taxi Calling

A Customer Service Representative will be happy to call a taxi for your convenience.

For all enquiries and services listed, please visit the Concierge Desk located on Level 1 or call: 02 9422 5300